Refund policy
Refund & Return Policy
Last Updated: May 11, 2026
SoloOrigin sells digital tools, educational guides, and software products designed for solo LLC owners and single-owner businesses. Due to the nature of downloadable digital content and online tool access, all sales are generally considered final once access or download has been provided.
1. Digital Product Policy
Digital products include downloadable PDFs, guides, templates, worksheets, spreadsheets, software access, web app subscriptions, and related educational materials. Once a digital product has been delivered or download/tool access has been granted, the product is considered used and non-returnable.
2. Refund Eligibility
Refund requests may be considered on a limited case-by-case basis under the following circumstances:
• Duplicate purchases
• Corrupted or inaccessible files
• Incorrect product delivery
• Technical delivery failure that cannot be resolved
• Unauthorized or fraudulent transactions
3. Non-Refundable Situations
Refunds will generally not be issued for:
• Change of mind
• Failure to read the product description
• User incompatibility with software or devices
• Buyer remorse
• Accidental purchases made by the customer
• Failure to understand business, tax, or LLC concepts explained in the product
• Delayed use of purchased products
4. Print-on-Demand Products
If physical print-on-demand products are offered, damaged, defective, or incorrectly printed items may qualify for replacement or refund within the stated reporting period. Customers may be required to provide photographs of damage or defects.
5. Subscription and Tool Access
For recurring subscriptions or ongoing tool access, customers may cancel at any time to prevent future billing. Already-billed subscription periods are non-refundable. Refunds for the current billing cycle are generally not issued once access for that period has been granted.
6. Download and Access Issues
If you experience issues accessing or downloading your product, contact customer support before requesting a refund. Most delivery and access issues can be resolved quickly.
7. Chargebacks
Initiating fraudulent chargebacks after receiving digital products or tool access may result in account restrictions, denial of future purchases, and submission of supporting transaction evidence to payment processors.
8. Processing Time
Approved refunds, when granted, are typically processed back to the original payment method within several business days depending on the payment provider.
9. Product Updates
Customers who purchase a guide or tool may receive updates or revisions for the same product version when offered through the primary SoloOrigin storefront. Marketplace purchases from third-party platforms may not include update access.
10. Contact Information
SoloOrigin
Operated by The 10eleven | 10twentyseven Shop, LLC
Email: support@soloorigin.com
11. Policy Changes
This Refund & Return Policy may be updated periodically without prior notice. Continued use of the website and purchase of products constitutes acceptance of the current policy.